Shipping policy

Pacific Distillery process all orders within 3-5 working days. Within Australian Capital Cities your delivery will be received within 7-14 days. In more remote, and regional, areas this can take longer.Due to Northern Territory Government legislative changes to the Liquor Amendment Bill in order to regulate the sale, provision, promotion and consumption of liquor within the Northern Territory, we do not ship to this region. Please allow up to 21 working days to receive an order. Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post. You can check your estimated delivery time on the Australia Post website.

Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.

We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.

Missing or non delivered parcels need to be reported to us within 30 days within Australia. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will processed automatically.

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Pacific Distillery. Damaged items If you received a damaged product, please notify us immediately for assistance. Sale items Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us If you have any questions about our Returns and Refunds Policy, please contact us by email: contact@pacificdistillery.com.au

 

Due to Northern Territory Government legislative changes to the Liquor Amendment Bill in order to regulate the sale, provision, promotion and consumption of liquor within the Northern Territory, we do not ship to this region.